Question 1

How do I book a room?

Accepted Answer

You can book directly through our website, via WhatsApp at +92 311 1000469, or by phone. We recommend booking direct for the best rates and flexibility — third-party platforms like Booking.com may include additional service fees.

Question 2

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfers, and all major credit/debit cards.

Question 3

Is advance payment required?

Accepted Answer

Yes, an advance payment is required to confirm your booking. For peak dates, holidays, and stays of 7+ nights, full prepayment may be requested.

Question 4

Do you provide booking confirmation letters for visa applications?

Accepted Answer

Yes, we provide official hotel booking letters for embassy and visa processing. Please request this at the time of booking. If the visa is rejected, the booking advance is refunded upon proof of rejection.

Question 5

What are check-in and check-out times?

Accepted Answer

Check-in begins at 2:00 PM and check-out is by 12:00 PM (noon). Our reception operates 24/7, so late-night arrivals are welcome with prior confirmation.

Question 6

Is early check-in or late check-out available?

Accepted Answer

Yes, subject to availability. Early check-in before 2:00 PM or late check-out after 12:00 PM may incur an additional charge. Please request in advance so we can accommodate you.

Question 7

What documents do I need at check-in?

Accepted Answer

All guests must present a valid CNIC or passport. Foreign nationals should also carry their visa and entry stamp. For couples, marriage documentation (CNIC with matching details or Nikah Nama) is required for verification.

Question 8

Is there a waiting area if my room isn't ready?

Accepted Answer

Yes. If you arrive before check-in time, you're welcome to relax in our lobby or Corti Cafe while your room is being prepared. Complimentary luggage storage is also available.

Question 9

What room types do you offer?

Accepted Answer

We offer a variety of layouts including Superior rooms, Deluxe rooms, and Suites (one-bedroom, two-bedroom, and family suites). Superior rooms are our standard option, while Deluxe rooms offer more space and upgraded décor.

Question 10

What amenities are included in the room?

Accepted Answer

All rooms include complimentary high-speed WiFi, air conditioning, Smart TV with Netflix and YouTube access, wardrobe, toiletries, fresh towels, and two bottles of drinking water daily.

Question 11

Is there a lift/elevator?

Accepted Answer

Yes, all our properties have elevator access for your convenience.

Question 12

Is generator backup available?

Accepted Answer

Yes. We have 24/7 generator backup to ensure uninterrupted power. During peak load hours, air conditioning operates on scheduled backup to manage efficiency.

Question 13

Is hot water available?

Accepted Answer

Yes, geysers are installed in all bathrooms.

Question 14

Are Netflix and streaming services available?

Accepted Answer

Yes. Most rooms feature Smart TVs with access to Netflix, YouTube, and other streaming platforms. Please confirm availability when booking.

Question 15

Is breakfast included?

Accepted Answer

Yes, breakfast is complimentary and included in the room rate with no additional charge.

Question 16

Can I opt out of breakfast for a lower rate?

Accepted Answer

Yes. Room-only packages without breakfast are available upon request. Please mention this at the time of booking.

Question 17

Is lunch and dinner available?

Accepted Answer

Our in-house Corti Cafe serves coffee, sandwiches, and light meals throughout the day. For other cuisines, outside food is welcome, and we're happy to help arrange delivery from nearby restaurants.

Question 18

Is airport transfer available?

Accepted Answer

Yes. We offer pickup and drop-off service to Jinnah International Airport for PKR 4,500 per trip. Please book at least 24 hours in advance. Service is subject to driver availability.

Question 19

Is laundry service available?

Accepted Answer

Yes. Laundry and dry-cleaning services are available at standard charges. A rate card is available at reception. Ironing service is also available on request.

Question 20

Is rent-a-car service available?

Accepted Answer

Yes. We can arrange car rental through our trusted partners. Please request at least 24 hours in advance so we can coordinate availability.

Question 21

Do you offer luggage storage?

Accepted Answer

Yes. Complimentary luggage storage is available for a few hours before check-in and after checkout. For extended storage, please inform reception in advance.

Question 22

Do you have a conference or meeting room?

Accepted Answer

Yes, we have a meeting space suitable for small corporate gatherings, interviews, and business meetings. Please inform us at least 2 hours in advance.

Question 23

Is there a gym, pool, or spa?

Accepted Answer

We do not currently have a gym, swimming pool, or spa on-site. However, we're happy to recommend nearby fitness facilities.

Question 24

Where are your hotels located?

Accepted Answer

We have four properties in Karachi:
• Hamsun Clifton — Near Sea View and Clifton Beach, ideal for families and leisure stays
• Hamsun Shahrah-e-Faisal — In PECHS on Main Shahrah-e-Faisal, with Corti Cafe attached, perfect for business travelers
• Hamsun Extension — Shahrah-e-Faisal Extension, offering apartment-style suites for longer stays
• Hamsun DHA — 115-C, 24th Commercial Street, DHA Phase II Extension, our newest boutique hotel surrounded by cafes and dining

Question 25

How far are you from the airport and key landmarks?

Accepted Answer

Our Shahrah-e-Faisal properties are approximately 15–20 minutes from Jinnah International Airport (traffic dependent). Dolmen Mall Clifton is about 10 minutes away. Detailed directions and Google Maps links are available on each property page.

Question 26

Are good restaurants nearby?

Accepted Answer

Yes. All four locations have excellent dining options within 5–10 minutes, from local Pakistani cuisine to international restaurants and fast food.

Question 27

Can Karachi residents book a stay?

Accepted Answer

Yes. Local residents can book with a valid CNIC and stated purpose of stay. At our Clifton branch, same-city bookings require a minimum stay of 3 nights.

Question 28

What is your cancellation policy?

Accepted Answer

Free cancellation is available up to 48 hours before your scheduled check-in. Cancellations made within 48 hours may incur a charge equivalent to the first night's stay.

Question 29

What is your refund policy?

Accepted Answer

Refund eligibility depends on the circumstances of cancellation. Approved refunds are processed within 7 business days to the original payment method.

Question 30

Are pets allowed?

Accepted Answer

No. For the comfort of all guests, pets are not permitted on our premises.

Question 31

Is smoking allowed?

Accepted Answer

Smoking is not permitted inside rooms or indoor common areas. Guests may smoke in our outdoor café seating area.

Question 32

What is your visitor policy?

Accepted Answer

Outside visitors are not permitted in guest rooms. You're welcome to meet visitors in the lobby or Corti Cafe during operating hours.

Question 33

Is the property secure?

Accepted Answer

Yes. All properties have 24/7 CCTV surveillance, security guards, and guest verification at check-in. Your safety is our priority.

Question 34

What is your policy on unmarried couples?

Accepted Answer

We are a family-friendly establishment. Accommodation is provided to married couples with valid documentation (matching CNICs or Nikah Nama). Foreign couples must present valid passports; Muslim foreign nationals are required to show proof of Nikah.

Question 35

Are children welcome?

Accepted Answer

Absolutely. We're a family-friendly hotel and welcome guests of all ages. Children under 5 stay free when using existing bedding. Children 5 and older may be charged as additional guests if extra bedding or breakfast is required.

Question 36

Are extra beds or baby cots available?

Accepted Answer

Extra mattresses are available on request for PKR 3,000 per night, subject to availability. We do not currently offer baby cots.

Question 37

What is the maximum room occupancy?

Accepted Answer

Occupancy varies by room type. Please check the specific room description or ask our team for adult and child capacity details.

Question 38

Do you accept group bookings?

Accepted Answer

Yes. We welcome group bookings for families, weddings, and events. Special packages and group rates are available — contact us directly for a custom quote.

Question 39

Do you offer corporate or B2B rates?

Accepted Answer

Yes. We work with corporate clients and travel partners, offering discounted rates and tax invoices. Please reach out for our corporate packages.

Question 40

Are long-stay discounts available?

Accepted Answer

Yes. Stays of 7 nights or longer qualify for discounted rates. Contact us for long-term and monthly stay options.

Frequently Asked Questions

Booking & Reservations

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